Return & Refund policy

At TshirtJunkies.co, we pride ourselves on the exceptional quality of our anime and pop culture merchandise. We understand, however, that sometimes things don't go as planned.

That's why we're introducing a Flexible Return Policy for Faulty Products. If you receive an item that is not in perfect condition or has a manufacturing defect, we are here to help.

You can return the product for a replacement or a full refund.

We want to ensure that every item you purchase meets the high standards you expect from us. This policy is our promise of quality and our commitment to your satisfaction.

Shop with confidence, knowing that we stand behind our products and value your trust in our brand.

  • Time Frame for Returns:
    Customers must report and return faulty products within 7 days from the date of receipt.
  • Condition of the Product:
    Returns are only accepted for products with manufacturing defects or damages incurred during shipping. The product must be returned in the same condition it was received, with all original tags and packaging.
  • Proof of Purchase:
    A valid receipt or order confirmation is required for processing the return.
  • Process for Reporting Faulty Items:
    Customers should contact us via email "info@tshirtjunkies.co" to report a faulty item, providing details and photos of the defect.
  • Inspection of Returned Products:
    All returned items will undergo an inspection to confirm the defect or damage. If the product is found to be faulty due to manufacturing defects, a full refund or exchange will be offered.
  • Refund Method:
    Refunds will be processed to the original method of payment unless otherwise specified.
  • Exclusions:
    Products damaged through normal wear and tear, misuse, or neglect may not be considered for return. Customized or personalized items may be excluded from returns unless the product is faulty.
  • Shipping Costs for Returns:
    The customer is responsible for the cost of returning the product.
  • Exchange Options:
    If a customer prefers an exchange instead of a refund, the replacement will be sent out subject to availability.
  • Limitations:
    The policy may be limited to a certain number of returns per customer to prevent abuse.